windows help


MANUAL CONFIGURATION
If you are looking to manually configure your Windows-based computer to dial into Leapfrog Internet, please choose your operating system from the pull-down menu and follow the instructions:



SETUP WIZARD CONFIGURATION
If you would like to download one of our Setup Wizards to automatically configure your Windows-based computer to dial into Leapfrog Internet, please choose a Setup Wizard from the appropriate pull-down menu and download to your computer. Please note that you will need to download the Setup Wizard that corresponds to the network code you were given when you signed up for service. Your network code was either sent to you in a welcome email if you signed up over the phone or was on the confirmation page if you signed up online. If you are unsure which Wizard to download, please call us at 877.266.4831 or send an email to support@leapmail.net.


Once saved to your computer, simply double click on the file to begin the wizard. You will be prompted for your username and password that you provided to Leapfrog Internet, and the wizard will configure your dial settings and default email program for Leapfrog. The wizard will place a frog icon on your desktop. PLEASE RESTART your computer to save the settings.

To connect to the Internet, simply double-click on the frog icon, make sure your username and password are in the proper fields, and choose an access number by hitting the 'Select' button. If you need to use 10-digit dialing, disable call-waiting, or access an outside line, click the 'Properties' button and check the appropriate boxes. Now click 'Connect' and the computer will dial up and connect to Leapfrog. Since we do not bundle any software, you will need to open your browser and/or email program and you're free to hop around the Internet!

IMPORTANT!! PLEASE REMOVE YOUR PRIOR ISP'S SOFTWARE FROM YOUR COMPUTER AS SOFTWARE CONFLICTS (ESPECIALLY FROM THE 'BIG' ISPs) ARE RESPONSIBLE FOR NEARLY ALL INITIAL DIALUP ERRORS!! To remove your old software, simply click on your 'Start' button, then click on 'Settings' and 'Control Panel', then 'Add/Remove Programs'. Select your prior ISP's software from the list and click 'Add/Remove'.

 

 



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