If you're reading this page, you are probably in the search for your next Internet Service Provider. Perhaps you are unsatisfied with the surfing performance of your current ISP; perhaps you feel like you're just not getting a good deal, or paying more than you think you should; or perhaps you're tired of dealing with the 'customer service' of your current provider. Whatever the case may be, or whatever the particular reason you're looking for an ISP, we're happy to say that Leapfrog just might be the ISP you're looking for!

If you've been researching ISPs on any of the ISP directories, you may be a little overwhelmed at the sheer number of ISPs out there and how to pick the right one. Some of the criteria are easy enough to compare (price, local availability, support hours, etc.), but how do you compare the reliability of the connection, the competence of technical support, or the predictability of the email service? The dilemma is that you can't compare these things until you actually try the service, and by then it's too late!

Here is where Leapfrog comes into the picture...
While there are numerous tangible factors that set Leapfrog Internet apart from other national service providers, we also want to convey some of other things that we believe distinguish us as a company.

1. We try our best to make sure you can get connected, have reliable service, and are pleased with your ongoing relationship with us. We strive for long-term relationships from all of our valued customers, and never settle for providing poor service or a shoddy product. We stand behind our service because we believe it to be of high quality.

2. We are not infallible. There are times when we cannot overcome specific problems. A primary example is poor connect speeds due to aging telephone company wiring. Another is a user who 'tinkers' with software and their settings and then assumes we are the source of his/her software problems. In another case, our network might not work in the Utopian manner we expect. In any case, we will do our best in the spirit of working together to solve whatever problems may arise. Whether our fault or not, we will work with you to arrive at a fair solution and resolution to the problem. We want you as a client, but draw the line when we feel we can no longer provide quality service.

3. We look out for our entire community of users. We cannot and will not tolerate abuses to our entire community if, for example, one client knowingly chooses to clog our email servers by sending spam (in which case we will disconnect the user and charge a $500 fine). Don't expect a refund if you try to beat the system!

4. You can count on integrity throughout your dealings with us. We do our best to represent our company, its products and services with forthright honesty. Our tehnicians and staff are all trained to handle inquiries and requests in a consistent manner so you can be assured that the information provided to you will be consistent and honest.

5. We return your calls! It seems like a simple expectation, but how often do you hear that calls go unreturned, especially in the tech support department. We offer competent tech support, and even if a tech support team member is not immediately available to take your phone call, you may record your name, username and phone number to reach you, and your call will be returned, often within 15 minutes, but occasionally up to 1 hour at peak times.

6. Customer testimonials. At Leapfrog, we believe that the best way to compare ISPs beyond the tangible criteria is to see what the actual customers have to say about the service. We believe that any ISP that cares about the service it delivers should have lots of positive customer testimonials. As you are researching your potential ISPs, take a look through the ISPs testimonials- a lot of times you can read between the lines. Are there just a few testimonials? Are they really positive or just lukewarm? Does the ISP even have testimonials you can view online? Why not?

Now on to the tangible criteria...
As far as tangible criteria, we believe that our service offering is second to none. We have a full suite of products and services designed with you in mind.

1. Usage plans to fit your needs. We offer both limited usage and unlimited usage account plans to match your surfing needs and budget.

2. Flexible payment options. Credit cards, debit cards, checks, money orders, PayPal- we take it all!

3. Toll-free technical support. Our friendly and helpful staff is always ready and willing to help- you don't pay for the phone call, and you don't pay for the support.

4. No Busy Signals and 99.9% Uptime. We do not have the same subscription model (the number of customers per local access number) as the big ISPs, so busy signals will be extremely rare with Leapfrog.

5. Easy Signup Process. For instant service, sign up online and download our software to get online in minutes! Or call one of our friendly and knowledgeable representatives toll-free at 877.807.0989.

6. Fast, Reliable Connections. All of our modems support the v.90 and/or v.92 and are all 56K (no older 28K modems on our network!). Based on customer feedback, about 9 out of 10 new customers experience faster connection speeds with Leapfrog Internet than their previous ISP.

7. Extensive Local/Nation Coverage. Through our exclusive partnerships we cover the entire United States and Canada with 10,500+ local access numbers. Even if you move, or have to travel extensively, you can easily look up a local access number. Many hotels allow free local calls but charge an arm and leg for long distance, so this is very important. Plus, you can access Leapfrog's Worldwide Webmail from any Internet connection in the world.

8. Referral Program that lets You Earn FREE Internet Access. When you refer other clients to us, we will credit your account for one FREE MONTH of service plus waive the setup fee for the person you referred. For each additional referral, we'll add another FREE MONTH. You may never have to pay for Internet access again.

9. Free Internet Software. Although we have an open platform and you're free to use whatever operating system, browser and email client you'd like, we do have a small Setup Wizard that automatically configures your Windows computer to access the Internet and email. It only takes minutes to experience the Internet through Leapfrog Internet!

10. Free email. Every dialup account comes with up to 5 free POP3 email accounts PLUS access to Worldwide WebMail- access your email from any Internet connection in the world.

For an informative comparison of the different types of ISPs, you may want to visit http://www.choosinganisp.com.