What our customers say about their experiences with Leapfrog:

" I have been extremely pleased with Leapfrog service and support...You are one if not the best service group I have worked with. You all have been most helpful and a joy to work with compared to the horror stories I have heard about other providers support lines from friends and work colleagues. Thanks for the help...
C.S., Colorado
A very satisfied Leapfrog customer

"Thanks for setting me up. Leapfrog has given me the best service I have ever had. Thanks again."
G.M., Illinois

"Thanks, you guys make this easy."
A.C., California

"I am MORE then happy with Leapfrog!!!!! It is fantastic!!! Technical support is great! This is the best services I've ever had and software works great."
S.V., Oregon

"Thank you so much for your help. Also, thanks to those at Leapfrog who have the humanity to use the phone message instead of making us wait on hold for eternities. It's civilized and considerate and very much appreciated. Thanks again."
D.B., Arizona

"Thank you for living up to the high ratings that encouraged me to switch to your service. What a pleasure to get live technical support that listens and responds. I found you through myispfinder after having a bad experience with AOL. When I completed the installation, I had very long download times and a hard time even getting into my email. I reached Cullen at technical support - he provided me with the help I needed intelligently, understandably and quickly. (It turned out the problem was not related to your service but to the AOL programs housed on my computer.) As a new user you've made a fan of me and, if the service continues to be this good, I will recommend leapfrog whenever I get the chance. Please make sure that Cullen is recognized for providing great customer service.
P.J., Maine
"P.S. I have a friend who's used several ISPs and was amazed when I told him that I got live technical support so quickly! It's almost unheard of these days."

"A very big THANK YOU to you!!!!"
M.V., Texas

"I have been extremely happy with the service provided by everyone at your company. It is very refreshing to be able to call a company and have someone answer the phone 9 times out of 10."
R.G., Illinois

"My apologies for not responding sooner. I've been a little skittish to try the internet--I've had so many problems for so long! HOWEVER, thanks to your kind support, they are SOLVED! I had 4 choices: throw the computer thru the window, with it closed; call the computer people; call you; call the phone company. I declined option #1; I called the computer people, sent the computer back to them, they replaced the modem & updated something, still had problems; called you, you said, call the phone company--we're fine; so, I called the phone company. They sent out a repair person. (A very nice person) And he said, I think it's a wire from here to us--our wire. And he found a very frayed wire that was the phone company's property--which he replaced at their expense. This morning I have been on line for over an hour--WITH NO PROBLEMS!! manymanymany thanks for your patience, for answering my questions . . . HAVE A GREAT DAY!!"
"M.J., Nevada

"Unbelievably great support-as usual."
R.A., Iowa

"Yes, the problem was solved, but apparently on it's own accord. However, I had a very nice response from Adam promptly and courteously."
N.G., Delaware

"I've been very pleased with the service I've received from Leapfrog and look forward to a continuing relationship."
N.K., Ohio

"I appreciate the really great internet service you provide. Over the years, we've had several providers, and yours runs more smoothly, with less glitches and none of those "improvements" that annoy and frustrate. Best of all, you provide real people to talk to, and your support technicians are knowledgeable and friendly. I wouldn't switch services for all the coffee beans in Brazil!!"
S.D., Colorado

"I think if you guys advertised that you're one of the few ISP's that's *nix friendly, it could hold some appeal towards that crowd. Every other ISP I've tried, I had to download software to use it, but not with this, and it's nice."
K.E., Nebraska

"Thanks for your help. I am continuously impressed with how responsive Leapfrog is!!!"
A.F., New York

"The problem was solved very satisfactorily and your staff was very helpful. They not only returned my call very quickly (I had left avoice message because all lines were busy) but also followed up when the problem was solved with a phone call. It has been a pleasure dealing with your company. Thank you"
M.F., Idaho

"I truly appreciate the support I receive each time I have needed to call. Thank you!"
M.O., Kansas

"...you should be very proud to have such a knowledgable person as "Paul" as part of your team! Not only did he help me to solve the problem with my email, he was very pleasant and patient while answering all my "silly" questions. As I told Paul, we have been very unhappy with Juno because of all the advertisements...pop-ups, banners, etc. and we have been diligently looking for another ISP carrier. When we found your site, we were very pleased. However,for some reason, the email just did not seem to want to send photos. Paul suggested going through outlook express and it is working excellently. Plus the fact that I have wanted Incredimail ever since I saw an ad for it many months ago. Juno's system would just not allow us to download it. Thank you so much....and once again, my thanks to Paul. I certainly hope your company appreciates his efforts!"
N.G., New Mexico

"Support staff was pleasant... informed relevant to industry standards, and highly professional."
E.T., West Virginia

"Thanks much! You guys are a great support team - I've had none better."
B.B., Florida

"It will be a week or more before I'm back at my home computer. Yourtechnical department has been very kind. If when I get back home the problem has not been solved, I'll contact you further."
E.H., Colorado

"I love Leapfrog Internet!! It works on my computer even better than AOL, ComPuserve and Prodigy did. It loads webpages and starts internet much faster then any browser software I had so far. It is so easy to use. Thank you for the wonderful technical support I got. The guy I talked to was very patient, courteous, and knowledgable. Most of all, I didn't have to stay 30 minutes on the phone and listen to those annoying advertisements like AOL does. I got help right away."
S.V., Virginia

"As usual, first-rate service! You guys are great. Thanks,"
J.G., Delaware

"The customer service I have recieved has been outstanding and flawless. Its been nice to hear a human voice at the end of the telephone line rather than an automated system. Thanks for the wonderful customer service."
J.R., Washington, DC

"Wow! Thanks for such a quick response....we never heard back from any previous ISP so quickly! I'm impressed."
S.C., Wisconsin

"Thank you very much for your quick, concise and clear response. I also appreciate the links to the other departments and reminder about "My Leapfrog."
J.D.,

"Thank you very much for your help. I have been fighting with AT&T customer "service" this morning and it is a pleasure to have a real, live, competent person answer the phone. Thanks again."
S.C., California

"Problem was resolved; you have great technical support, the majority of the time the phone is answered by a person and I do not have to leave a message or get tossed around in a queue."
P.G., Colorado

"I can say though that thus far I am very impressed and all issues in getting up and going with Leapfrog have been solved quickly and very professionally. You guys and gals are blowing Earthstink and the like away. Keep it up!"
Q.W., Illinois

"Just a quick note from a new customer in Spokane, WA. Previously, I was with NWLink, now Infinity. My dialup connection with them was constantly falling off, pings regularly got "Request Timed Out", and I was frustrated by it immensely. Your network ROCKS. The connection is AWESOME. Fast, reliable, and 2 bux a month cheaper. Thanks alot!"
D.T., Washington

"The support team was prompt, friendly and knowledgeable."
K.W., South Dakota

"Thanks for the help. You guys at Leapfrog are pleasure to deal with and have a great product. I'll be telling all my friends about Leapfrog."
J.O., North Carolina

"Yes this a wonderful to have a prompt support team, keep it up..."
E.Y., New Mexico

"Yes the problem was resolved. We are pleased with the service that we are getting from your company. We thank you for your five star service."
M.S., Missouri

"Again, all I can say is that when we are connected to Leapfrog, it has to be the best I've seen on ISDN performance and reliability so keep up the good work."
M.V., Texas

"Everything is pretty much working fine now. I had some problems at first, so I called your tech. support and someone named Paul helped me out. He had me uninstall the AOL on my system and I haven't had hardly any problems since. You have excellent customer service/tech. support. Appreciate the help."
J.F., California

"Thanks so much!! I'm not a pc whiz and I am so greatful for the advice and direction!! So far, support has been superb."
B.L., Utah

"The support received was excellent and the problem was resolved shortly thereafter."
K.R., West Virginia

"I am very impressed with your service and the way you treat your customers. That is SERVICE that isn't seen much anymore. Thanks so much!!!!"
C.W., Texas

"First of all I would like to thank you guys for some excellent service...you customer service and tech support departments are some of the best that I have seen for a while and I congratulate you guys for a job well done!!! Thanks and have a wonderful New Year and keep up the great work. Many companies could learn from your excellence!"
E.W., Wisconsin

"Thank you for your help. I appreciate Leapfrog. You're easy to reach and you're quick to act."
S.D., Arizona

"Hello all,
I just switched from Earthlink and I'm pretty happy that I did. I did have to e-mail support to get another e-mail address (as I have no client e-mail) but they replied quickly and got the second e-mail address up and running quickly with no trouble. I'd like to thank Support for their quick results! I have already recommended your service to two current Earthlink users. I do have one thing to say about Earthlink, and feel free to quote me on this: "Why wait? Move FROM Earthlink today!"
D.A., Louisiana

"Hey All:
Your first day of support was terrific, keep up the good work."
P.C., California

"The problem was quickly and successfully resolved. Thank you for the excellent support."
O.B., Montreal

"Just a short note to thank you all for your perseverance in correcting whatever fault there was that was preventing me from sending out e-mails through my Goldmine program. You guys are just great. Your attitude to service on the phone is first class and you show real empathy. I teach this stuff to my clients all the time and it really pays off."
J.L., New Jersey

"Thanks for all your help; I'm really glad I made the switch in ISPs!"
S.D., Michigan

"Request for support was received and fixed by your organization my experience was excellent."
T.A., South Carolina

"Thanks for the quick response"
B.M., Massachusetts

"Dear Leapfrog,
Hello. I am a new customer who switched from Verizon DSL to Leapfrog Dial-up services. I am absolutely AMAZED at how reliable and FAST your dial-up access is! You have a customer for life!!! Not to mention how reasonable your prices are."
K.H., Colorado

"Hello,
I am very happy with my new service..."
D.S., Texas

"Yes Thank you, the problem has been resolved, and it seems to be running smoothly. The staff there is always great when ever we have had a problem. "
A.S., Alaska

"Hello Leapfrog Support,
My connections problems are now resolved, and I can now successfully connect using Leapfrog! Special thanks to Hillary and Justin from you support group who quickly assisted me in correcting the problem. Now I can dump America Online! Please pass this email onto your supervision to let them know I am very happy with the quick service you provided in resolving the problem. I look forward to using your internet service."
D.T., Georgia

"I want to thank you for your help. The matter was resolved and the staff was extremely helpful. I am very satisfied."
B.W., Oklahoma

"As always, thanks a million!!!"
T.L., Pennsylvania

"I am impressed:
by the quick response
by the ease of setup
by the phone call being answered on the first ring (twice already!)
by the hassle free connection to the internet (as a traveling businessman, this is great)
by the faster connection rates than AOL
by friendly customer and technical service reps
Please keep up the great service."
T.H., Illinois

"I was very pleased with your support the weekend we set up the account."
B.P., Florida

"Everything is back- working just fine and I appreciate your and the help of your folks!
I appreciate your interest and consideration!"
L.H., Texas

"I appreciate the prompt response and the great service from the Tech Staff."
C.G., Michigan

"The Technical Support Department staff displayed good customer service levels and I appreciated the follow-up calls notifying me that the problem was resolved."
D.M., Hawaii

"Thank you very much. Your technical support staff is always very helpful."
P.H., Nevada

"The issue appears to be fixed. It was handled very well and very quickly. Thank you."
B.D.S., Oregon

"Thank you very much for the quick response to my request for help. I must say (and I do not say this about too many companies these days), you folks have impress (sic) me. Thanks, again."
S.L., New York

"Your service is a lot faster than my previous dial-up ISP."
W.J., Alaska

"Thanks for following up. Yes, I found your support staff to be very helpful and pleasant, and the problem I called about was taken care of quickly."
F.H., Nebraska

"We would like to take this opportunity to write this letter of commendation regarding Paul in the leapfrog’s tech support group. His care and concern for our problem was greatly appreciated...His information was easy to understand and comprehensive. Having good tech support was a major criteria in choosing our Internet provider. Having Paul in Leapfrog support fulfilled our expectations. We feel he was an outstanding representative of Leapfrog..."
L.H., Idaho

"I can't believe how patient you people are"..."I am having too much fun emailing my friends and family my new leapmail.net address, and telling them how cool the customer service is."
P.S., Ohio

"THANK YOU, THANK YOU, THANK YOU : ) : ) : )"
R.Z., Maryland

"To whom it may concern,
The technical staff was both helpful and courteous. Not only were my questions answered in a timely fashion but assistance above what I was asking was provided. I was extremely pleased."
K.M., Tennessee

"I was very pleased with the courteous and quick response that I received. Thank you"
P.M., Kentucky

"Thanks so much for your very patient help with this email trouble I've had. Thanks, too, for answering all of my questions!"
S.P., Alabama

Sometimes we lose a customer who chooses to leave us for one reason or another; here is what some of them have told us about their experiences with Leapfrog Internet:

"Your internet service was great! In addition, your service was excellent. I spoke on a couple of occasions with reps from your company and they were nice, professional and very respectful. I am cancelling the service because over the holidays I bought a new computer. The computer comes with a year of free internet service on AOL...I couldn't justify paying for something I could receive for free. When the free service runs out, I will definitely contact Leapfrog for a new connection. Thanks so much!!"
V.W., Kansas

"I mostly appreciated the flexibility and technical support provided by your company. Simply having a live person pick up the phone was an enormous benefit. Thank you for your services, but I no longer need them."
J.D., Idaho

"Dear leapfrog internet, i would like to say the service was great, and im sorry that i have to cancell for relocation reasons for better needs of the army. i hope to come back and have the great same service in the future thanks."
T.C., Alabama

"I am leaving Leapfrog only because DSL just became available here, but you were unable to provide the internet service for it. Otherwise your service has been great."
S.S., Washington

""Thank you for leaving my account active for two weeks folowing this notice. I do commend you...on your customer service...your CSRs made every effort to be helpful, and were always courteous."
M.W., Oregon

"I wish to cancel my Leapfrog Internet account effective immediately. Thank you for providing excellent service and support. I would not hesitate to recommend Leapfrog Internet to others in the future."
P.V., California

"Thank you for your promptness. We are closing these two accounts more due to layoffs than a service issue. Your service has been excellent and we still have numerous other accounts with you. I would have no problem recommending you or purchasing other accounts as they are needed."
R.D., Arizona

"As I stated in my original request, I'm not leaving Leapfrog because I was dissatisfied but rather because of my switching to cable. I will continue to recommend Leapfrog to my friends."
B.W., Colorado

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