Privacy Policy
Your privacy is very important to us. We want to make your experience on the Internet as enjoyable and rewarding as possible, and we want you to use the Internet's vast array of information, tools, and opportunities with complete confidence.

We have created this Privacy Policy to demonstrate our firm commitment to privacy and security. This Privacy Policy describes how Leapfrog Internet collects information from all end users of Leapfrog Internet's Internet services (the "Services") - those who access some of our Services but do not have accounts ("Visitors") as well as those who pay a monthly service fee to subscribe to the Service ("Members") - what we do with the information we collect, and the choices Visitors and Members have concerning the collection and use of such information. Leapfrog Internet requests that you read this Privacy Policy carefully.

Personal Information Leapfrog Internet Collects and How it is Used

Introduction

Leapfrog Internet collects information in different ways from Visitors and Members who access to the various parts of our Services and the network of web sites accessible through our Service. We use this information primarily to provide you a customized experience as you use our Services. We may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law. If permission has not been granted to share your personal information with third parties, we DO NOT share your information except where required by law, e.g. court-ordered requests for information.

Registration

Members are asked to provide certain personal information when they sign-up for our Services including name, address, telephone number, billing information (such as a credit card number), and the type of personal computer being used to access the Services. The personal information collected from Members during the registration process is used to manage each Member's account (such as for billing purposes). This information is not shared with third parties, unless specifically stated otherwise or in special circumstances. Leapfrog Internet may generate non-identifying and aggregate profiles from personal information Members provide during registration (such as the total number, but not the names, of Members).


Online Shopping

At some web sites, you can purchase products and services or register to receive materials, such as a catalog or new product and service updates. In many cases, you may be asked to provide contact information, such as your name, address, email address, phone number, and credit/debit card information. If you complete an order for someone else, such as an online gift order sent directly to a recipient, you may be asked to provide information about the recipient, such as the recipient's name, address, and phone number. Leapfrog Internet has no control over the third parties' use of any personal information you provide when placing such an order. Please exercise care when doing so!

If you order products directly from Leapfrog Internet, we will use the personal information you provide only to process that order. We do not share this information with outside parties except to the extent necessary to complete that order.

Testimonials

Leapfrog reserves the right to post on our website and in marketing material all submitted written testimonials and other communication from our customers, whether the feedback was solicited by Leapfrog or not, and with or without specific knowledge or approval of the customer. In all cases, Leapfrog will mask the identity of the customer by using only initials to identify the author of the communication unless Leapfrog obtains specific written permission from the customer to use additional identifying attributes, such as first name, last name, hometown, etc.


Responses to Email Inquiries

When Visitors or Members send email inquiries to Leapfrog Internet, the return email address is used to answer the email inquiry we receive. Leapfrog Internet does not use the return email address for any other purpose and does not share the return email address with any third party.

Voluntary Customer Surveys

We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Participation in our customer surveys is voluntary.

We take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other Leapfrog Internet customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. This aggregated, non-personally identifying information may be shared with third parties.

Special Cases

It is Leapfrog Internet's policy not to use or share the personal information about Visitors of Members in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. However, Leapfrog Internet may disclose personal information about Visitors or Members, or information regarding your use of the Services or web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact or bring legal action against someone who may be violating our Acceptable Use Policy or other user policies; to operate the Services properly; or to protect Leapfrog Internet and our Members.

"Cookies" and How Leapfrog Internet Uses Them

A "cookie" is a small data file that can be placed on your hard drive when you visit certain web sites. Leapfrog Internet may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our telecommunications networks. These cookies do not enable third parties to access any of your customer information. Additionally, be aware that if you visit non-Leapfrog Internet web sites where you are prompted to log-in or that are customizable, you may be required to accept cookies. Advertisers may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.

Leapfrog Internet's Commitment to Children's Privacy

Protecting children's privacy is especially important to us. It is our policy to comply with the Children's Online Privacy Protection Act of 1998 and all other applicable laws. For further information about tips, tools, age appropriate or kid-friendly websites and how to report online trouble, please visit www.getnetwise.org. Finally, Leapfrog Internet recommends that children ask a parent for permission before sending personal information to Leapfrog Internet, or to anyone else online.

Public Forums

Please remember that any information you may disclose in our Member Directory, or other public areas of our websites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.

Leapfrog Internet's Commitment to Data Security

Services and websites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information. We do fully punish those who do compromise the security of integrity of any Leapfrog Internet property to the fullest extent allowable under the law.

How to Access or Modify Your Information

To access or modify such information, visit http://www.leapfroginternet.com or contact our Customer Service Department at 877-266-4831.

Where to Direct Questions About Leapfrog Internet's Privacy Policy

If you have any questions about this Privacy Policy or the practices described herein, you may contact:

Customer Service
members@leapmail.net

Reporting Abuse at Leapfrog Internet
abuse@leapmail.net

Revisions to This Policy

Leapfrog Internet reserves the right to revise, amend, or modify this policy, our Internet Service Agreement and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with the Internet Service Agreement.

"WebTrends Live is used to analyze traffic to this web site. WebTrends Live does not create individual profiles for visitors. Unlike some tracking services WebTrends Live does not have a database of individual profiles for each visitor. WebTrends Live only collects aggregate data. For more information about WebTrends Live privacy policy, please click here."