Billing Terms
Leapfrog Internet runs 4 billing cycles per month- on the 7th, 14th, 21st and 28th of each month, although the exact date may vary depending on which days of the week these dates fall on. Customers are billed automatically on the billing run that corresponds with the date you originally signed up for service with Leapfrog. For example, if you signed up for service on the 11th of a month, then your account will be billed during the second week's billing run on the 14th of every month. If you signed up for service on the 23rd of a month, then your account will be billed during the fourth week's billing run on the 28th of every month. If you pay for your Internet service via a credit/debit card or via ACH, your account will be charged during the billing run that corresponds to your account. If you pay for your Internet service via invoice, an invoice will be generated during the billing run that corresponds to your account, and will be sent to you within 2-3 business days. Payment for all invoiced accounts are due 15 days from generation of the invoice (exceptions can be made with prior approval from Leapfrog Internet.)

For customers who pay via credit/debit card or ACH, Leapfrog reserves the right to charge $1.00 in the event that the card/account we have on file is declined by the issuing bank. We will send notice (to the email address we have on file for you, whether this is your Leapfrog or other email address) to you of any declined transaction and will give you 7 days to respond and update your billing information. After the second unsuccessful attempt to charge your card, we will place your account on hold pending payment. After a second declined notice is sent to you via email, we will wait an additional 7 days for a response. If we do not hear back from you after the second notice, we will cancel your account and send a written invoice to the mailing address we have on file for you. This invoice may include a paper bill fee of $3.00 as well as a collection fee of $25.00.

If any credit/debit card is declined by the issuing bank because the billing record at Leapfrog Internet shows that the card has expired, Leapfrog Internet reserves the right to extend the expiration date of the card in our records and re-attempt to process the credit card charge with the revised expiration date.

Cancellation of Service - Monthly accounts
You may cancel your service at any time, and cancellation of your service is effective on the day we receive your email notice of cancellation- we cannot schedule cancellations for future dates. Charges are not pro-rated upon cancellation, unless prepaid, in which case please see the section below regarding term payment details. If you choose to cancel your service, your current month's fees are forfeited, as we cannot prorate your account for the current month. We must receive written notice of your intent to cancel your service, either by email to billing@leapmail.net or by first class, priority or registered US mail delivered to the address below. Please include your name, address, Leapfrog username AND an email address that we can send confirmation to. We are not responsible for misdirected mail or email that never reaches us. To verify that your account has in fact been cancelled, we will send a confirmation via email to 1. the email address you list in the cancellation notice, or 2. the email address we have on file for you, or 3. your Leapfrog email address (we leave your Leapfrog email account active through the end of the month as a normal courtesy and you can check via webmail for the cancellation confirmation.) NEVER attempt to cancel by phone,even if you think a representative has accepted a verbal cancellation. Verbal cancellations will not be honored under any circumstances. If you cannot provide written proof of your cancellation, you are still responsible for all charges until your account is actually cancelled according to this policy.

If you do not receive the cancellation confirmation, please assume that your account has NOT been cancelled and contact us to verify so that charges do not continue to accrue. If you cancel prior to completing your first month of service, there will be no refund of any amount already paid. We do not accept cancellations unless the account is current and paid to date.

Term Payment Details and Cancellation of Service
Users on one of our term (quarterly, semi-annual or annual) payment plans are billed for that term of service at the time of start of service. When a term subscription has run out, the customer will automatically be renewed for another identical term, and the appropriate charge will be made to the credit card on file. Refunds for early cancellation of pre-paid subscriptions are determined as follows: The monthly fee reverts to the full retail price. The remaining cash value is then refunded for any unused whole months of service.

Past Due Accounts
Leapfrog Internet reserves the right to charge any payment method on file for accounts that are past due. Specifically, accounts that are initiated with credit/debit or ACH information and then migrated to invoiced billing may be charged by any and all payment method on file (including credit/debit or ACH) if the account becomes more than 30 days past due.

Spam Policy- please read
Spam violations will result in a charge to your selected Payment Method, as set forth in the Leapfrog Billing section, above.

Acceptable Use Policy- please read
Acceptable use violations can result in termination of account and potential charges to your selected Payment Method, as set forth ins the Leapfrog Billing section, above.

Payment Methods
Leapfrog Internet accepts payments via automatic check or savings withdrawal, VISA, Mastercard, Discover, PayPal, AMEX or by invoice for business customers. Users who choose to make payments via check will incur a $3.00 per month handling fee on each invoice. The paper bill fee does not apply to users who prepay for services in advance quarterly, semi-annual or annual. Any residential account setup by a customer that wishes to pay by check must send in pre-payment for three months of service or greater prior to the first month's service to begin using Leapfrog services. Any user who wishes to pay by automatic check or savings withdrawal must fill out the ACH Form and send it in for approval prior to service commencement.

Note: There will be a NSF charge of $35.00 for all checks or automatic withdrawals from bank accounts that are returned for non-sufficient funds. Also, Leapfrog reserves the right to charge a $1.00 fee for each time a credit/debit card presented for payment is declined by the cardholder's issuing bank.

Make checks payable to Leapfrog Internet and mail to:

Leapfrog Internet Billing
P.O. Box 5259
Breckenridge, CO 80424-5259

Please write your Account ID# on your check to assure proper credit to your account.

If you change the email address provided for you upon sign up or do not receive an invoice, please contact our billing department at billing@leapmail.net so we can update your account and correct the problem.

If your home address and/or phone number changes please contact our membership department at billing@leapmail.net