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Why we
are
Leapfrog Internet was founded several years ago on three main principles:
Affordability- You'll notice that Leapfrog keeps it's price around 30%
below the cost of the larger ISPs. Because we do not spend millions developing
proprietary software and bundling it together, we can pass the savings
to you. This also gives you the freedom to customize your own Internet
experience. You can use whatever browser, email program, VPN software,
Instant Messenger, etc., etc., that you'd like! A lot of people call this
"more for less".
Exceptional Performance- We recognize that people do not like busy signals
or slow connections. As
a result, we have put together a network that utilizes the best Internet
backbones in the business. Not only will busy signals be extremely rare,
but 9 out of 10 of our customers experience a higher throughput than their
previous ISP.
Superior Support- We have committed to keeping the layers of the company
flat, so that customers can call up and get sales, billing or technical
support without having to wait on hold forever, go through multiple phone
menus, or get passed along from one support rep to another. At Leapfrog,
all of our representatives our cross-trained in most or all areas of support.
More than likely, when you call us, your question or problem will be resolved
on that first call. And although we have grown a lot since those first
years, we still strive to maintain that small-company feel.
Where
we are
Leapfrog Internet is based in the Denver, Colorado area. Our main office
is in Breckenridge, Colorado with a call center in Denver. We have two
separate and redundant Network Operation Centers, one in California and
one in Texas.
What
our customers say about us
One of the things we're most proud about is the feedback that we get from
our customers. So many of them have let us know that we continue to exceed
their expectations of what an experience with an ISP should be. We are
always grateful for customer feedback and continue to use it to make improvements
where necessary and to keep focused on our three founding principles.
If you are looking for your next ISP and are considering Leapfrog, please
take a moment to see what your .
Help
us grow
Our best new customers are recommended to Leapfrog from current customers
who like our service and tell their friends and family about us. This
is great for us since it helps grow our business with very cheap advertising.
About a year ago we put together a program to 'officially' thank our current
customers for these referrals. Our
is easy and straighforward- for every person you refer to Leapfrog, have
that person mention your name when they sign up, and we will waive their
setup fee AND credit you one month's free service. It's just our way of
saying thanks for the trust you place in us!
Choose
Leapfrog
If you are searching for an ISP, we hope that you give Leapfrog a chance
to earn your business. And once you are a customer, we hope you will remain
with us for a long time. We remain committed to the principles that have
gotten us to where we are. If you ever have thoughts, comments, questions,
opininons or suggestions regarding Leapfrog, we'd love to you any
time.
Thank you,
The Leapfrog Team
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